Terms of service

Last Updated: May 2026

1. General Provisions

1.1. These Terms and Conditions ("Terms") constitute a legally binding agreement between you and relevant Laced entity defined in Section 1.2 regarding your access to and use of the website lacedrecords.com, lacedrecords.co, and any affiliated sub-domains, or any website that is operated on behalf of our clients (the ‘’Site’’) or any services provided in connection with the Site (“Service”).

1.2. The specific entity you are contracting with depends on the store territory you are accessing:

• For the UK, Europe, and all other international stores: The contracting entity is Laced Music Ltd, a company registered in England and Wales (Company No: 08990230; VAT No: 241 2370 46) with its registered office at 4th Floor, 110 High Holborn, London, England, WC1V 6JS;
• For the US and Canada stores: The contracting entity is Keywords International, Inc., with its registered office at 3830 Monte Villa Parkway, Suite 200, Bothell, WA 98021.

References to "Laced", "we", "us", or "our" in these Terms refer to the relevant entity based on your location and transaction. Laced Music Ltd and Keywords International, Inc. are subsidiaries of the Keywords Studios Group.

1.3. For the purposes of this Agreement, "Product" includes all listings, descriptions, and images of goods (including physical media such as vinyl, CDs, and cassettes, as well as apparel and merchandise), digital downloads, related coupons, or discounts made available through the Site or Service.

1.4. By accessing the Site or placing an order, you warrant that you are at least the age of majority in your jurisdiction of residence and that you have the legal capacity to enter into these Terms. If you purchase a Product marked as age-restricted, you further warrant that you are at least the minimum age specified for that Product and acknowledge that you may be required to provide valid proof of age upon delivery; delivery may be refused if you are unable or refuse to provide such proof.

1.5. We reserve the right to modify these Terms at any time. Any changes will apply only to orders placed after the updated Terms are published on the Site and will not affect existing contracts. The Terms will be effective immediately upon the posting of the updated "Last Updated" date. It is your responsibility to review these Terms periodically.

1.6. These Terms shall apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

2. Use of the Site and Account Security

2.1. Our Site and Service can either be used as a guest or as a registered customer. Registration may be required to access certain functionalities, such as viewing order history or saving billing and delivery information.

• 2.1.1. Using our Site as a guest will temporarily store data that is relevant for the purchase and dispatch of a Product. You agree that any information you provide must be accurate, complete and not misleading.
• 2.1.2. Registering for our Site is free of charge. In order to be approved as a registered customer, you must electronically fill in the form and send it to us. You agree that any information you provide must be accurate, complete and kept up to date.

2.2. You log in by using your email address and password. You are obligated to keep your password confidential and are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You are solely responsible for keeping your details up to date and ensuring all information provided to us remains accurate.

2.3. We reserve the right to refuse service, terminate accounts, or cancel orders for a Product where we have reasonable grounds to do so, including where we suspect fraudulent activity or a violation of these Terms.

2.4. The use of automated software, scripts, "bots," or any other technology designed to circumvent the standard purchasing process or gain an unfair advantage during limited-edition Product releases is strictly prohibited.

2.5. Any account identified as using unauthorized automation may be permanently banned, and all associated pending orders may be cancelled in accordance with these Terms.

2.6. You agree not to use the Site for any illegal or unauthorized purpose, nor to violate any laws or regulations in your jurisdiction (including but not limited to copyright laws).

3. Product Specifications and Representations

3.1. We make every effort to display the colors and images of our Products as accurately as possible. However, many of our Products are unique by nature of the manufacturing process, and minor variations may occur.

3.2. You acknowledge that physical Products may vary to a reasonable extent from the digital mockups shown on the Site. Digital mockups are intended as artistic representations and are illustrative only and do not form part of the contractual description of the Product, subject always to your statutory rights.

3.3. All descriptions of Products and Product pricing are subject to change prior to order acceptance, and any changes will not affect orders that have already been accepted by us.

3.4. We do not warrant that the quality of any Products, Services, or information purchased or obtained by you will meet your personal or subjective expectations, provided that nothing in these Terms limit or excludes any rights you may have under applicable laws.

4. Ordering and Contract Formation

4.1. The display of Products on our Site constitutes an "invitation to treat" rather than a binding offer. A contract is only formed when we accept your order by dispatching the Products to you and sending a shipping confirmation email.

4.2. All orders for Products are subject to availability and we reserve the right to limit the quantities of any Products that we offer. We may, where we have reasonable grounds to do so, limit or cancel quantities purchased per person, per household, or per order.

4.3. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

4.4. In the event that we make a change to or cancel an order for a Product, we will attempt to notify you by contacting the email provided at the time the order was made and, in the case of cancellation, provide a refund of the full amount as soon as possible.

5. Pricing, Payment, and Currency

5.1. Prices for our Products are subject to change without notice. Such changes will not affect orders that have already been accepted by us in accordance with Section 4.

5.2. We reserve the right to cancel any orders resulting from obvious pricing errors on the Site. If your payment has already been processed for an order cancelled due to a pricing error, we will issue a full refund.

5.3. Products purchased from our Site are for personal use only and not for commercial resale. We reserve the right to cancel any orders that we reasonably believe are being purchased for the purpose of unauthorized resale or "flipping" on secondary markets.

5.4. Payment for all Products, including pre-orders, is captured in full at the time of checkout. Payment does not constitute acceptance of your order, and acceptance will occur only in accordance with Section 4. This secures your allocation of the Product within our manufacturing run.

5.5. You are responsible for any sales tax, VAT, or other governmental fees applicable to your purchase based on your delivery location.

5.6. Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to Product descriptions, pricing, promotions, offers, Product shipping charges, transit times, and availability. We reserve the right to correct any such errors, inaccuracies, or omissions, and to change or update information prior to order acceptance, or cancel orders where the error is genuine and obvious, in which case any payment taken will be refunded in full.

6. Pre-Orders and Manufacturing Delays

6.1. A "Pre-Order" refers to a Product that is not yet in stock and is being manufactured or procured. By placing a pre-order, you acknowledge that the Product will ship at a future date.

6.2. Release dates provided on Product pages are estimates based on information from our manufacturing partners (e.g., vinyl pressing plants). These dates are subject to change due to Production delays, global logistics issues, or quality control requirements.

6.3. Laced is not liable for changes in estimated release dates. We will endeavor to communicate significant delays via email or our official social media channels.

6.4. If your order contains both "in-stock" items and "pre-order" items, the entire order will be held and shipped together once the final pre-order Product is available. If you wish to receive in-stock items sooner, you must place them as a separate order.

6.5. Due to the extended manufacturing times of pre-orders, it is your strict responsibility to ensure your shipping address remains current. If you move or need to change your delivery address before your pre-order ships, you must contact our support team to update your details prior to receiving a dispatch notification. We are not responsible for, and will not replace, packages sent to an outdated address if you failed to notify us of the change in a timely manner.

7. Shipping, Title, and Risk of Loss

7.1. Shipping costs are calculated based on weight and destination and are displayed at checkout. Delivery times are estimates and start from the date of dispatch, not the date of order.

7.2. Ownership of the Products will pass to you only when we receive full payment of all sums due, including delivery charges. The risk of loss and damage to the Products passes to you when the Products are delivered into your physical possession or the physical possession of a person identified by you.

7.3. For international orders, you are considered the "importer of record" and must comply with all laws and regulations of the destination country.

7.4. Your order may be subject to import duties and taxes which are levied once the shipment reaches your country. Laced has no control over these charges and is not responsible for paying them.

7.5. If you refuse a shipment due to customs charges, the package will be returned to us. We will refund the cost of the Product only minus any return shipping fees or penalties incurred by Laced. However, if a package is abandoned or destroyed by customs authorities because of your failure or refusal to pay import fees, Laced Music Ltd will not issue a refund for the order or the shipping costs.

7.6. It is your responsibility to provide a correct and secure shipping address. Laced is not responsible for lost or stolen packages after delivery has been completed in accordance with clause 7.2.

8. Cancellation and Statutory Return Rights

8.1. In accordance with applicable consumer protection laws, customers in the UK and the European Union have the right to cancel their order for a Product within 14 days of receiving the goods.

8.2. This right to cancel does not apply to unsealed physical media, unsealed software, apparel or merchandise that has been worn or washed, personalized items, or digital content and downloads once the download link has been accessed or sent.

8.3. To exercise the right to cancel, the Product must be returned to us in its original, unopened shrink-wrap and "as new" condition, no later than 14 days after you notify us of your decision to cancel. You are responsible for the cost of return shipping. We will process a refund of the price paid for the Product, less shipping costs, within 14 days of receipt of the returned Product or proof of postage, whichever is sooner.

8.4. For customers outside the UK and EU, statutory cancellation rights may not apply. Nothing in these terms affects any mandatory rights you may have under local consumer protection laws.

9. Damaged, Defective, or Incorrect Items

9.1. If you receive a Product that is defective or was damaged in transit, you should contact our support team without undue delay after receipt, providing photographic or video evidence of the issue.

9.2. We consider a Product "defective" if it has fundamental manufacturing flaws that render it unfit for its intended use or substantially alter its core functionality, or are otherwise not of satisfactory quality.

9.3. Minor variations in manufacturing, color, or finish are natural characteristics of certain Products and do not constitute a "defect" qualifying for a replacement or refund. Furthermore, we are not responsible for any defect or damage resulting from your failure to comply with written care instructions, or from any repairs, alterations, or other interventions by a third party prior to notifying us of the issue.

9.4. Minor cosmetic wear to outer packaging or protective materials (such as, minor corner dings, creases, or small tears in shrink-wrap) are common in international shipping and generally do not qualify for a full replacement or refund unless the core Product itself is damaged.

9.5. Subject to availability, we shall replace or refund Products which we accept are incorrect, defective or damaged in transit within 14 days of receipt of photographic or video evidence of the issue. Where a replacement is provided, Laced will be responsible for the associated shipping costs. We reserve the right to provide a partial refund or a replacement sleeve, or other appropriate remedy in accordance with your statutory rights, rather than a full Product replacement if appropriate and where permitted by law.

10. Intellectual Property and Content

10.1. All content on this Site, including text, graphics, logos, images, audio clips, video clips and software, is the property of Laced Music Ltd or its licensors (including our entertainment and IP partners, such as developers, publishers, and studios).

10.2. Your purchase of a physical or digital Product grants you a limited, non-commercial license for personal use only. You are strictly prohibited from reproducing, distributing, modifying or publicly displaying or performing the Product, its content or artwork without express written permission.

10.3. You may not use any of our trademarks or intellectual property (or those of our licensors) in connection with any Product or service that is not ours without our prior written consent.

10.4. You and any third party to whom you provide access to the Products shall not reproduce or exploit the audio recordings, artwork, or related materials using generative artificial intelligence techniques. This includes, but is not limited to, voice synthesis, performance cloning, or using the audio/visual assets for the training of any machine learning systems or large language models without express prior written approval from Laced Music Ltd or the relevant rights holders.

10.5. We are committed to protecting your personal data. We process your personal data in accordance with applicable data protection laws, including the UK GDPR. By using the Site or placing an order, you acknowledge that your personal data will be collected, processed, and stored in accordance with our Privacy Notice. For any data protection inquiries, you may contact us at privacy@keywordsstudios.com.

10.6. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

11. Prohibited Conduct and Anti-Harassment

11.1. In addition to other prohibitions as set forth in the Terms, you are prohibited from using the Site or its content:

• (a) for any unlawful purpose;
• (b) to solicit others to perform or participate in any unlawful acts;
• (c) to infringe any applicable laws or regulations;
• (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
• (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
• (f) to submit false or misleading information;
• (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Site or of any related website;
• (h) to collect or track the personal information of others;
• (i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
• (j) for any obscene or immoral purpose; or
• (k) to interfere with or circumvent the security features of the Site.

11.2. We maintain a zero-tolerance policy for abusive communication. Where we have reasonable grounds to do so, abusive communication directed at our customer support staff may result in the cancellation of pending orders and/or the suspension or termination of access to our services, subject always to these Terms and your statutory rights. Any such behavior directed at our customer support staff will result in the immediate cancellation of pending orders and a permanent ban from our services.

11.3. You may not attempt to gain unauthorized access to any portion of the Site, or any other systems or networks connected to the Site.

11.4. We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion. Nothing in this clause limits or excludes liability that cannot be limited or excluded under applicable law.

11.5. The Site may contain links to third-party websites or services that are not owned or controlled by Laced Music Ltd. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Laced shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of such external content or services, to the extent permitted by law.

12. Limitation of Liability and Disclaimers

12.1. The Site and all Products are provided "as is" and "as available" without any warranties of any kind, either express or implied, to the fullest extent permitted by law.

12.2. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law. Subject to the foregoing, In no event shall Laced Music Ltd, its directors, officers, or employees be liable for any indirect, incidental, special, or consequential damages (including loss of profits, loss of data, or loss of goodwill) arising out of your use of the Site or the purchase of any Products.

12.3. Subject to clause 12.2 and your statutory rights, our total liability to you for any claim arising from the purchase of a Product shall not exceed the total price paid for that specific Product.

12.4. We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by events beyond our reasonable control. Such events include, but are not limited to, strikes, wars, lock-outs, natural disasters, pandemics, epidemics, cyber-attacks, global logistics disruptions, or failures of public or private telecommunications networks.

12.5. You agree to indemnify, defend, and hold harmless Laced Music Ltd and our parent (Keywords Studios Group), subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or any other documents expressly incorporated by reference into these terms, or your violation of any applicable law or the rights of a third party.

13. Governing Law and Dispute Resolution

13.1. If your contract is with Laced Music Ltd, these Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction, subject always to any mandatory requirements of local consumer legislation which may grant you the right to bring a claim in your country of residence.

13.2. If your contract is with Keywords International, Inc., these Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of the State of Washington, USA, and the state or federal courts located in Washington shall have exclusive jurisdiction.

14. Miscellaneous

14.1. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

14.2. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14.3. Nothing in these Terms affects your statutory rights, and any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

14.4. These Terms constitute the entire agreement between you and the relevant Laced entity regarding the use of the Site, Service, and Products, superseding all prior or contemporaneous communications and proposals, whether electronic, oral, or written.

14.5. If you wish to make a formal complaint regarding our Service or a Product, please contact us at hello@lacedmusic.com with the subject line "Formal Complaint". We aim to acknowledge all complaints promptly and will work with you in good faith to resolve the issue as quickly as possible.

14.6. For inquiries regarding these Terms or any other matter, please contact: Email: hello@lacedmusic.com

14.7. Postal Addresses:

• 14.7.1. UK/EU/Intl: 4th Floor, 110 High Holborn, London, England, WC1V 6JS.
• 14.7.2. US/Canada: 3830 Monte Villa Parkway, Suite 200, Bothell, WA 98021.