Shipping & Returns
Due to the global situation with COVID-19, unfortunately some shipping rates have increased and delivery times are longer than usual. Our warehouses are also working at a reduced capacity to ensure they adhere to government social distancing measures, so please accept our apology for any delays in shipping your goods. We are working hard around the clock to ensure we minimise as many disruptions as we possibly can.
All customers from outside of the USA should head to merch.devolverdigital.co to place your order as no non-US orders can be fulfilled on this store.
Orders placed on this store ship to everywhere in the United States.
All shipping costs are calculated at checkout, or you can use our shipping calculator on the basket page.
We offer a wide range of services depending on your location, including both tracked and un-tracked options with couriers including USPS and FedEx.
You will see which options are available to you via the shipping calculator or at the checkout.
If you choose a tracked service, your tracking number will be emailed to you automatically as soon as your order is dispatched. Please contact firstname.lastname@example.org if you have any issues.
Our non-tracked option is for customers wanting to save money on shipping. You will still receive an email as soon as your order is dispatched, but there will be no tracking.
Delivery times will vary based on shipping to location and type of service selected. Orders typically ship from the warehouse within 1-5 business days from date of order. Due to CONVID-19 shipping time may be longer than expected.
All pre-order items are clearly labelled on our store. You can check the estimated shipping date in each product description. You will receive a shipping notification via email as soon as the stock is in and your order is dispatched.
All pre-orders are charged at the time of the order. Unless otherwise indicated on the product page, any pre-order is fully refundable up until 24 hours before release/shipping date, at which point the product may have shipped.
PRE-ORDER & IN STOCK ORDERS:
Please note any pre-order items placed in an order with an in-stock item will only ship when all items are in stock. If you wish to have your in-stock items shipped first either place them in a separate order or get in touch via email@example.com and we can give a quote of splitting the shipment for you to receive your in-stock goods first.
DAMAGED OR WRONG ORDERS:
Any defective merchandise of any kind can be exchanged. Simply take a picture of the defective item and send to firstname.lastname@example.org. Please include your first and last name, address (including zip code), telephone number and order number (if available), and our customer service team will get in contact regarding an exchange for only an exact copy of the defective item.
Any order with the wrong product enclosed can be exchanged for the correct product at no cost. Please contact email@example.com with your first and last name, address (including zip code), telephone number, and order number (if available) to arrange for an exchange.
You may return any items within 30 days of receiving your order. Please note we cannot cover any costs associated with the return of your goods to us. This is the responsibility of the customer.
All items should be returned with a note that indicates your order number and the reason for the return. Please wrap the package securely. For your protection, we recommend that you use package tracking if available.
Please send returns to:
Attn: Devolver Returns
7000 Burleson Rd
Building A, Suite 100
Austin, TX 78744
We will notify you via email of your refund once we have received and processed the returned item. Refunds will be credited to your account within approximately 10 business days from the date the return is received at our warehouse. The credit may be reflected in your account on your next statement depending on the issuing bank and/or billing cycle. Please note that we can only process returns and refunds for items purchased from our store. If your item was purchased from a third-party store (for instance Amazon) please contact them for a replacement or refund.
For general questions or comments please don’t hesitate to contact us at: firstname.lastname@example.org